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The Customer Journey: Is Automation Sending Your Customers to Competitors?

06 Nov 2024
Maxxton Software Theatre
Holiday Park Innovation
Consumers have much higher expectations of brands than ever before. They expect businesses to be contactable 24/7 on every communication channel they use, phone, email, Whatsapp etc. Drawing on his 20+ years working in the Customer Service sector, Martin will discuss the rapid changes and advancements in this area. He will explore how brands can get their customer service right and how some are getting it very wrong. 
Speakers
Martin Brown, Managing Director - FM Outsource

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